Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case
نویسندگان
چکیده
منابع مشابه
Evaluating treatment process redesign by applying the EFQM Excellence Model.
OBJECTIVE To evaluate a treatment process redesign programme implementing evidence-based treatment as part of a total quality management in a Dutch addiction treatment centre. METHOD Quality management was monitored over a period of more than 10 years in an addiction treatment centre with 550 professionals. Changes are evaluated, comparing the scores on the nine criteria of the European Found...
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ژورنال
عنوان ژورنال: Total Quality Management & Business Excellence
سال: 2011
ISSN: 1478-3363,1478-3371
DOI: 10.1080/14783363.2011.597595